Your Satisfaction Matters to Us

We strive to ensure you are fully satisfied with each purchase from Hermz Laboratories. Should an item not meet your expectations, you have a 14-day window from the date of delivery to return it for a full refund, minus any shipping, handling, or additional fees.

14-Day Return Period

You have 14 calendar days from the day your package is delivered to initiate a return. This period begins on the day you receive your package.

Initiating a Return

Written Form: Send your return declaration to The Mille, 1000 Great West Road, TW8 9DW, Brentford, United Kingdom.

Electronic Form: Email your declaration to

Packaging and Shipping Your Return

Items must be returned unused and in their original packaging. Please pack the items securely to prevent damage during transit. If you no longer have the original packaging, use suitable protective packaging.

For Warranty Returns: Ship to Fedex Cross Border Fulfilment Centre, Christy Way, Essex, Basildon SS15 6TR, United Kingdom.

For assistance, contact our Customer Service at

Your Responsibility in Returns

You are responsible for covering the cost and arrangements for the return shipment. Choose your preferred delivery service and ensure the package is sent back securely.

EU Customers: Return to Qlink sp z o.o., ul. Parzniewska 18 bud.2, 05-800 Pruszków, Poland.

UK Customers: Return to Fedex Cross Border Fulfilment Centre, Christy Way, Essex, Basildon SS15 6TR, United Kingdom.

Refund Process

We will process your refund using the same payment method as your original transaction. The refund will be issued within 7 calendar days of receiving the returned item, although it may take additional time to appear on your account statement.


We do not offer direct exchanges. If you wish to order a different item, please initiate a return for your original purchase and place a new order. Your initial purchase will be refunded upon receipt of the returned item.